Tenant Handbook
Welcome to your new home! This handbook is here to answer common questions about Shore 2 Shore Property Management and provide information on taking care of your home. Take a moment to read through this handbook for essential info to help you get settled in. If you have any questions, feel free to call or text us anytime. Congratulations on your new home, and we look forward to working with you!
How to access your online tenant portal:
Upon move-in, you will receive an email with instructions on setting up and accessing your tenant portal. Through the tenant portal, you will be able to pay rent and submit maintenance requests easily and securely. You can also access the tenant portal login page by going to the website below:
https://shore2shorepropertymanagement.managebuilding.com
Once logged into your tenant portal, click on your name in the upper right corner. Then click My Account. Click on Communication to enroll in paperless communication.
How to use the mobile app to access your tenant portal:
You can download the Resident Center app on any of your mobile devices to easily access your tenant portal. Once the app is downloaded, use the same login information that you created previously for your online tenant portal to sign-in.
When is rent due?
Rent shall be due on the first day of each month and is considered late if not paid by the close of business on the 5th day of the month. If the 5th day of the month falls on a weekend or Federal Holiday, then it will be considered late on the next business day. If payment is not received by the end of the 5th day of the month, a $50 late fee will be assessed.
How to pay rent:
Rent payments should be made online through your tenant portal. You may use your checking account information to make this payment without any additional fees. Debit cards and credit cards are also accepted however there will be a processing fee of 2.99% for these methods of payment.
Any payments made by check or money order can be sent to the address below. Please note that a $10 processing fee per payment will be assessed for any payments made by check or money order. Please ensure your name and property address is on the check or money order.
Shore 2 Shore Property Management
P.O. Box 214
Hudsonville, MI 49426
Shore 2 Shore does NOT accept any cash payments.
Security deposits:
Your security deposit cannot be used to pay the last month’s rent or any other month’s rent.
Renters Insurance
Shore 2 Shore requires all tenants to have a renter insurance policy. When logged into your tenant portal, go to My Account to upload a copy of your renters insurance policy. If you need renter insurance, you may follow the link in the tenant portal to purchase a policy OR we suggest reaching out to the insurance carrier below for a renters insurance quote:
Farmer’s Insurance
Kyle Vanderkooy
616-805-3555
Pets:
Pets are only allowed with prior approval of the owner and the management company. If pets are allowed, a fee of $50/month shall be imposed. An additional refundable fee of $250 will also be added to the amount of the security deposit. If you are looking to get a pet, please discuss this with S2S prior to doing so to ensure that it is approved.
Keys:
S2S does not provide lockout service. If you lock yourself out, then you are responsible for the locksmith and any other fees/maintenance charges to replace your lock(s) back to our master key system. If you lose your key, you may contact S2S during regular business hours to obtain a new key. Please note that a $75 fee will apply if S2S needs to provide you with a new key and a $100 fee will apply if a new garage door opener is needed.
Landscaping Maintenance:
If you are responsible for maintaining your yard, upkeep of flower beds, lawn care and maintaining other parts of the yard is expected.
Vehicle Parking:
Only approved and operational vehicles in designated areas are allowed.
Guests:
Any guest(s) staying longer than 7 days will require approval by the management company.
Noise:
You are subject to all laws pertaining to noise and your rental agreement.
Routine maintenance:
As you become more settled in your new home it is important to manage routine maintenance items. Examples of maintenance items you are responsible for include:
- Replacement of light bulbs
- Cleaning or replacement of furnace filters (if applicable)
- Regular yard and lawn maintenance (if applicable)
- Replacement of batteries in smoke detectors and CO2 detectors
Submitting a maintenance request:
You can submit a maintenance request through your online tenant portal. It is important that you submit all requests through the portal to ensure that the S2S team is immediately made aware and quick action and can be taken. When making a request, be as specific as possible and feel free to submit any photos that could be helpful as well.
For any maintenance emergencies, please call the S2S emergency hotline at 616.201.0505 immediately. The definition of a maintenance emergency is an issue that is dangerous and hazardous and if not addressed immediately, could cause damage to the property or your personal well-being. Examples of maintenance emergencies include:
- Flooding
- No Running Water
- Sewer Backup
- No Heat (During the Winter)
If you smell gas and suspect a gas leak, please call the gas company immediately.
In the event of a fire, please call 911 immediately.
Please note that it is your responsibility to secure any pets that may be encountered during a visit to your property to address the maintenance request.
Resident Benefit Package
Shore 2 Shore is excited to provide all tenants with our Resident Benefits Package. All tenants are automatically enrolled in this package upon move-in for the low cost of $5/month. By taking advantage of the reward programs, with on-time rent payments, you will receive more rewards income than the cost of the package. You are not allowed to opt out of the Resident Benefits Package. The following benefits are all included
Pinata
- Pinata is an app that rewards renters for on-time payments with “Pinata Points” that can be cashed in and used on brands you know such as Amazon, Starbucks, Target, Door Dash, and many more!!
- Pinata also helps build your credit by reporting your on-time payments to all three main credit bureaus, which can help increase your credit score by as much as 60 points!
- Pinata is FREE to download and receive all the benefits they offer! Look for an email from Pinata when you move-in with more information on downloading the app and getting started.
Gravy
- Gravy is an app that rewards renters for on-time payments with the overall goal of helping all renters achieve home ownership in the future.
- Get 5% back on your rent every month by paying on time. Save the money to assist if/when you are ready to purchase a home by using it for closing costs and mortgage payments when working with Gravy's network of realtors and lenders.
- Gravy is FREE for you to download to be able to start receiving rewards!
Concierge Utility Service
- S2S has partnered with Citizen Home Solutions to assist you with transferring any utilities that may be your responsibility. Just one call with Citizen Home Solutions will save you time and the hassle of calling each utility service yourself. They can also help you setup internet and cable services if you choose to.
- Citizen Home Solutions is a free service offered to our tenants and we encourage everyone to take advantage of this convenient, time-saving service.
Other benefits include:
- Access to the Tenant Portal
- Access to the Resident Services mobile app
- 24/7/365 Emergency Maintenance Hotline